Returns Policy

STANDARD TERMS AND CONDITIONS FOR SALE OF GOODS OF AFFRA CARE

1. DEFINITIONS

In this document the following words shall have the following meanings:

  • “Buyer” means the organisation or person who buys Goods from the Seller;
  • “Goods” means the articles to be supplied to the Buyer by the Seller;
  • “Intellectual Property Rights” means all patents, registered and unregistered designs, copyright, trade marks, know-how and all other forms of intellectual property wherever in the world enforceable;
  • “List Price” means the list of prices of the Goods maintained by the Seller as amended from time to time;
  • “Seller” means

Affracare

Trading for RUTHPERE PRIVATED LIMITED

Tel:   02070 7078 4336

Fax:  02071 7183 1968

E-mail – sales@affraindia.com

 

Registered address (not to be used for mailing purposes)

Affra India Ltd

TC 31/134

CHAKKAI

TRIVANDRUM, KERALA, 659024

 

2. GENERAL

2.1 These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer to the exclusion of all other terms and conditions referred to, offered or relied on by the Buyer whether in negotiation or at any stage in the dealings between the parties, including any standard or printed terms tendered by the Buyer, unless the Buyer specifically states in writing, separately from such terms, that it wishes such terms to apply and this has been acknowledged by the Seller in writing.

2.2 Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.

3 PRICE AND PAYMENT

3.1 The price shall be that in the Seller’s current List Price, or such other price as the parties may agree in writing. The price is exclusive of VAT or any other applicable costs. Carriage shall be paid for by the Buyer.

3.2 Payment of the price and VAT and any other applicable costs shall be due within 30 days of the date of receipt of the invoice supplied by the Seller.

3.3 The Seller shall be entitled to charge interest on overdue invoices from the date when payment becomes due from day to day until the date of payment at a rate of 20% per annum above the base rate of the Bank of England.

3.3.1 The seller reserves the right to refuse any sale from this site for any reason. Email confirmations are sent automatically for the buyer’s records and do not constitute any contract to supply the goods ordered at the prices stated. The seller will contact the buyer as soon as possible if there is a problem.

3.4 If payment of the price or any part thereof is not made by the due date, the Seller shall be entitled to:

3.4.1 require payment in advance of delivery in relation to any Goods not previously delivered.

3.4.2 refuse to make delivery of any undelivered Goods whether ordered under the contract or not and without incurring any liability whatever to the Buyer for non-delivery or any delay in delivery.

3.4.3 terminate the contract.

4.DESCRIPTION

Any description given or applied to the Goods is given by way of identification only and the use of such description shall not constitute a sale by description. For the avoidance of doubt, the Buyer hereby affirms that it does not in any way rely on any description when entering the contract.

5. SAMPLE

Where a sample of the Goods is shown to and inspected by the Buyer, the parties hereto accept that such a sample is so shown and inspected for the sole purpose of enabling the Buyer to judge for itself the quality of the bulk, and not so as to constitute a sale by sample.

6. DELIVERY

6.1 Unless otherwise agreed in writing, delivery of the Goods shall take place at the address specified by the Buyer on the date specified by the Seller. The Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

6.2 The date of delivery specified by the Seller is an estimate only. Time for delivery shall not be of the essence of the contract.

6.3 If the Seller is unable to deliver the Goods for reasons beyond its control, then the Seller shall be entitled to place the Goods in storage until such times as delivery may be affected, and the Buyer shall be liable for any expense associated with such storage.

6.4 The Buyer shall be entitled to replacement Goods where the Goods have been damaged during transportation. The Buyer must notify the Seller of the damage within 24 hours of delivery.

6.5 We aim to deliver all orders within 2-7 business days if the goods are in stock.  If the goods you order are “Out of Stock” we will send out the order to you as soon as the product becomes available again.  If we cannot source the item, we will contact you to inform you.

7. CANCELLATION

You can cancel an order and return any goods that may already have been dispatched up to 7 days from receipt (see return policy).  Our terms and conditions do not affect your statutory rights.

8. RISK

Risk in the Goods shall pass to the Buyer at the moment the Goods are dispatched from the Seller’s premises. Where the Buyer chooses to collect the Goods itself, risk will pass when the Goods are entrusted to it or set aside for its collection, whichever happens first.

9. RETURNS AND REFUND POLICY

We strive to provide highest quality products and services to our customers. Due to strict Hygiene Product Issues  we offer, we have instituted a strict “No Returns Allowed” policy. Please read the following terms carefully before making a purchase:

All Sales Are Final: Once a purchase is made, it cannot be returned for a refund or exchange, except in cases where the product is damaged or defective upon receipt.

Damaged or Defective Products: If you receive a defective product, Kindly contact our customer service team within 7 days of receiving your order. We will work with you to provide a replacement or issue a refund, depending on the circumstances.

Exceptions: In rare cases, we may consider returns or exchanges for reasons beyond damage or defect, at our discretion. However, any such exceptions will be evaluated on a case-by-case basis.

Custom Orders: Products that are customized or made-to-order are not eligible for returns or exchanges, unless they arrive damaged or defective.

Refund Process: If your return request is approved, refunds will be issued using the original payment method used for the purchase. Maximum 3 to 4 business days for the refund to reflect in your account.

Shipping Costs: Shipping and handling charges are non-refundable, unless the return is due to a mistake on our part or a defective product.

 

10. TITLE

Title in the Goods shall not pass to the Buyer until the Seller has been paid in full for the Goods.

11. WARRANTY

11.1 Where the Goods have been manufactured by the Seller and are found to be defective, the Seller shall repair, or in its sole discretion, replace defective Goods free of charge within 12 months from the date of delivery, subject to the following conditions:

11.1.1 the Buyer notifying the Seller in writing immediately upon the defect becoming apparent.

11.1.2 the defect being due to the faulty design, materials or workmanship of the Seller.

11.2 Any Goods to be repaired or replaced shall be returned to the Seller at the Buyer’s expense, if so, requested by the Seller.

11.3 Where the Goods have been manufactured and supplied to the Seller by a third party, any warranty granted to the Seller in respect of the Goods shall be passed on to the Buyer.

11.4 The Seller shall be entitled in its absolute discretion to refund the price of the defective Goods in the event that such price has already been paid.

11.5 The remedies contained in this Clause are without prejudice to the other Terms and Conditions herein, including, but without limitation, Clauses 10 and 11 below.

12. LIABILITY

12.1 No liability of any nature shall be incurred or accepted by the Seller in respect of any representation made by the Seller, or on its behalf, to the Buyer, or to any party acting on its behalf, prior to the making of this contract where such representations were made or given in relation to:

12.1.1 the correspondence of the Goods with any description.

12.1.2 the quality of the Goods; or

12.1.3 the fitness of the Goods for any purpose whatsoever.

12.2 No liability of any nature shall be accepted by the Seller to the Buyer in respect of any express term of this contract where such term relates in any way to:

12.2.1 the correspondence of the Goods with any description.

12.2.2 the quality of the Goods; or

12.2.3 the fitness of the Goods for any purpose whatsoever.

12.3 All implied terms, conditions or warranties as to the correspondence of the Goods to any description or the satisfactory quality of the Goods or the fitness of the Goods for any purpose whatsoever (whether made known to the Seller or not) are hereby excluded from the contract.

13. LIMITATION OF LIABILITY

13.1 Where any court or arbitrator determines that any part of Clause 10 above is, for whatever reason, unenforceable, the Seller shall be liable for all loss or damage suffered by the Buyer but in an amount not exceeding the contract price.

13.2 Nothing contained in these Terms and Conditions shall be construed so as to limit or exclude the liability of the Seller for death or personal injury as a result of the Seller’s negligence or that of its employees or agents.

14. INTELLECTUAL PROPERTY RIGHTS

All Intellectual Property Rights produced from or arising as a result of the performance of this Agreement shall, so far as not already vested, become the absolute property of the Seller, and the Buyer shall do all that is reasonably necessary to ensure that such rights vest in the Seller by the execution of appropriate instruments or the making of agreements with third parties.

15. FORCE MAJEURE

The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations. If the delay persists for such time as the Seller considers unreasonable, it may, without liability on its part, terminate the contract.

16. RELATIONSHIP OF PARTIES

Nothing contained in these Terms and Conditions shall be construed as establishing or implying any partnership or joint venture between the parties and nothing in these Terms and Conditions shall be deemed to construe either of the parties as the agent of the other.

17. ASSIGNMENT AND SUB-CONTRACTING

The contract between the Buyer and Seller for the sale of Goods shall not be assigned or transferred, nor the performance of any obligation sub-contracted, in either case by the Buyer, without the prior written consent of the Seller.

18. WAIVER

The failure by either party to enforce at any time or for any period any one or more of the Terms and Conditions herein shall not be a waiver of them or of the right at any time subsequently to enforce all Terms and Conditions of this Agreement.

19. SEVERABILITY

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.

20. GOVERNING LAW AND JURISDICTION

This Agreement shall be governed by and construed in accordance with the law of state and the parties hereby submit to the exclusive jurisdiction of the Indian courts.

 

Customer Service

  • Making A Purchase
    Making a purchase could not be easier. Just browse our store, find any items that you wish to buy, select the required quantity and click on ‘Add to Cart’. After you have finished your selection, click on ‘View Basket’, if you are satisfied, click on ‘Checkout Now’ and you will be asked for a few details that we need to be able to complete the order.
  • When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice.
  • We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
  • Payment
    We accept credit card payment. You may send your credit card information via phone, fax, post or over the Internet. Credit card numbers send by the Internet are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. If you wish, we can open up a credit account for you, just give us a call. Our payment terms are 30 days EOM
  • Delivery Schedule
    Delivery charges are calculated seperately (UK mainland only). Goods will be normally be delivered within 3-4 working days as long as orders are placed before 1.00pm on the day of order. If your order is urgent, please let us know and we can upgrade your service to an overnight schedule. (An additional charge will be levied for this service). Please call us for delivery charges if goods are to be delivered outside of the UK mainland. All dates, times or periods for delivery of goods quoted by the seller are estimates only and the seller shall not be liable for failure to meet such estimates or for any costs, charges or expenses incurred by the buyer as a result of any delay howsoever caused.
  • Back Orders 
    In the unlikely event that an item is not in stock, we will back order for you. You will always be contacted with the option to cancel your order if you would rather not wait.
  • Tax Charges
    All orders are subject to VAT @ 5.0%
  • Guarantee
    Goods are not sold for any particular purpose even if implied in the catalogue or product data sheets. In any event the buyer must satisfy themselves that the products are entirely suitable for their purposes. All implied terms and conditions and warranties relating to the quality and/or fitness for the purpose of any of the goods are excluded. The seller shall be under no liability whatsoever to the buyer for any indirect or consequential loss and/or expense (including loss of profit) suffered by the buyer arising out of breach of contract by the seller of this contract. In the event of any breach of contract by the seller, the remedies of the buyer shall be limited to damages. Under no circumstances shall the liability of the seller exceed the price of the goods.